Need a hand? Email us at support@onehomeschool.com and a real person will get back to you, usually within one business day.
It helps to tell us what you were doing, what you expected, and what happened instead. If it is about a particular student or lesson, their first name is enough. Please do not send us passwords.
Help inside the app
Every plan includes the Help Centre, which covers setup, daily use, grading, attendance, reports and account settings.
- Web: sign in at app.onehomeschool.com and open Help from the sidebar.
- Mobile app: open Settings, then Help Centre. The same screen has a Feedback option that sends your message straight to us.
Billing and subscriptions
Subscriptions are purchased and managed on our website, not in the mobile apps. Sign in at app.onehomeschool.com and open Settings, then Subscription, to see your plan, change how often you are billed, or cancel.
Pricing is on our pricing page, and refunds are covered in our Terms of Service.
Your account and data
- Delete your account: see how to delete your account. You can do it yourself in the app, on web or mobile, without contacting us.
- What we collect and why: our Privacy Policy.
- Export your records: email us and we will send you a copy of your household’s data.
Trouble signing in
Use the Forgot password link on the sign-in screen to reset your password. If you signed up with Google or Apple, use that same button to sign back in rather than a password. Still stuck? Email us from the address on the account and we will sort it out.
Reporting a problem
If something looks wrong in the app, tell us at support@onehomeschool.com. If you believe you have found a security issue, please email us before sharing it publicly so we can fix it first.